Business Basics
At work, there are some basic business skills we all should have to be successful, no matter what type of job we may have or where we may work. When developed, these basic skills will help anyone increase personal performance and professional success.
Whether it’s building required job skills, meeting customer needs, being able to make great decisions, or understanding the business strategy. Of all these skills matter and will make a significant difference in your ability to succeed. Therefore, if you’d like to increase your contribution at work, and create future career opportunities for yourself, then the Basic Business Skills courseware is just the thing to help get you started in the right direction.
Keywords: business skills, business, basics, business basics, HSI-ej4, business basics, Business Basics Training, Business Basics Course, Business Basics Certification
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Business Basics
Business Travel: Business Travel
Travel is an important part of doing business. In this first program, we'll review some basic guidelines.
Business Travel: Before Leaving
There are a lot of things to do to prepare for business travel. This program is going to help you check some of those items off your list.
Business Travel: What to Pack
The goal of this program is to encourage you to only bring a carryon for business travel. We talk about why this is so important and give you tips on how to do it successfully.
How to Deal with Workplace Changes: How to Avoid Getting Laid Off
If you're watching this, there's probably a high likelihood that job security is important to you. Companies cut jobs for many reasons, and companies approach layoffs in many different ways. By watching this course, we're not saying there's a sure-fire way to avoid a layoff entirely. However, there are things you can do to make yourself more invaluable to your team and your company. That's what we'll cover in this program. We'll talk about getting recognized, staying flexible, having a positive attitude, and more.
How to Deal with Workplace Changes: When a Coworker Leaves
Losing a coworker is tough, especially when you've bonded and become friends. When the decision to leave was not theirs, it makes it even more difficult. Maybe you're not sure where to put your loyalty. Maybe you're unsure of your own job security. Maybe you experience survivor's guilt if you avoided a layoff. There can be a lot of emotions involved, so let's talk about how to manage those feelings. In this course, we'll discuss the importance of acknowledging your feelings, getting back into a routine, and offering resources to your former coworker. We'll also go over gossip and how to avoid it, and what to do when someone new is hired.
Business Travel: I've Got a Plane to Catch
Airports are stressful. The best advice we have is to control what you can, plan for what you can't, and laugh when things go badly. In this course, we'll discuss the best ways to quickly and easily get to your plane.
Business Travel: Hotel, Motel, Holiday Inn
When you are staying at a hotel, you are still representing your company. With that in mind, we have some hotel etiquette tips to follow.
Business Travel: International Business Travel
International travel is complicated. You have to deal with the language barrier, the jet lag, foreign customs and exotic cuisine. Here's some advice to help remove some of the stress of international travel.
Business Travel: Staying Healthy
Travel interrupts your sleep habits, your eating habits and your workout routine, In this program, we're going to address some of those issues and look at ways to reduce the toll that travel takes on your body.
Business Travel: Safe Travels
Part of preparing for any trip is planning for your safety. This course gives you tips on how to stay safe while traveling.
Business Travel: There's an App for That
Travel apps have made travel and travel arrangements so much easier. In this program, we'll list some of our favorites.
Business Travel: Technology Security
If you plan to travel internationally with your laptop, tablet or smartphone, then you need to understand how privacy and surveillance works while abroad.
How to Work a Room: Preparing for an Event
Successfully attending a business event doesn't mean just showing up. In most cases, there's a reason why you're there and a goal that needs to be accomplished. Maybe you're attending a corporate function and need to make face time with potential clients. Or perhaps you're going to a networking event to meet relevant professionals in your industry. Maybe it's an educational seminar or community gathering. Whatever the case, these types of situations require interacting enthusiastically with other attendees. This comes naturally to some, and not at all to others. The aim of this program is to help you project a professional image for you and your organization, while getting the most value out of your event.
How to Work a Room: Attending an Event
You're at a business function. Did you know that there's a proper way to wear a name tag? Or that there is appropriate etiquette to shaking someone's hand? What's the best way to naturally join a group of people already having a conversation? The event is serving buffalo wings. Do you eat them? We'll answer these questions and many more as we go over what to do and what NOT to do when attending a networking or business event.
How to Work a Room: After the Event
You've attended the event. You've mingled. You avoided the hot wings. You met Marty's close-talker wife who didn't avoid the hot wings. You're done, right? Not quite. After all of the preparation and thought you've put into attending this event, you need to close it out with some follow-up. In this last program, we'll talk about what you need to do to leave a lasting impression on the connections you've met and talked with, and how to best continue those relationships.
Business Attire Basics for Men: Casual Attire
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Business Attire Basics for Men: Business Casual Attire
Are you unsure about what business casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business.
Business Attire Basics for Men: Business Formal Attire
Are you unsure about what business formal attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business.
Focusing Your Perspective: Locus of Control
Looking at your own successes and failures, what do you attribute those to? Your own actions? Or things that are outside of your control, like your boss's decisions, the economy, or just random chance or luck? This is known as your locus of control, and it has an enormous impact on your life. In this course, we'll discuss the origin of this idea and the two components that make up your locus of control.
Focusing Your Perspective: The Circles of Control
In our previous program, we talked about how we view and respond to what happens to us through our locus of control and how understanding that can help us shift our perspective. In this course, we'll dive into a more pragmatic way to look at how our lives are affected by outside events, and how we can affect those same events. Using circles of control, we can visualize our own impact on what's happening in our lives.
Business Attire Basics for Men: Semi-Formal/Cocktail Attire
Have you received an invitation that calls for semi-formal/cocktail attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Some people may never attend this type of formal work-related function, but you may in your personal life, so these tips may come in handy.
Business Attire Basics for Men: Black Tie Optional Attire
Have you received an invitation that calls for black tie optional attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy.
Business Attire Basics for Men: Black Tie Attire
Have you received an invitation that calls for black tie attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy.
Business Attire Basics for Women: Casual Attire
Are you unsure about what casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business.
Business Attire Basics for Women: Business Casual Attire
Are you unsure about what business casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business.
Business Attire Basics for Women: Business Formal Attire
Are you unsure about what business formal attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business.
Business Attire Basics for Women: Semi-Formal/Cocktail Attire
Have you received an invitation that calls for semi-formal/cocktail attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Some people may never attend this type of formal work-related function, but you may in your personal life, so these tips may come in handy.
Business Attire Basics for Women: Black Tie Optional Attire
Have you received an invitation that calls for black tie optional attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy.
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Being Likable
Humans have an instinctive need to be liked. We experience positive feelings of high self-esteem when we believe that others view us positively. Being liked gives us a sense of belonging, and it impacts our view of our self-worth. Likability doesn’t come just from natural traits. Likeability can be developed through learned behaviors, understanding emotional intelligence, and personal growth. In this course, you’ll explore some key behaviors and habits of well-liked people that you can emulate to make yourself well-liked. Learn about making connections, being positive, staying present, and more.
Being Respected
Being respected is when others hold feelings of admiration for you because of your worth, abilities, qualities, and achievements - when they hold you in high esteem. People have an inherent desire to be respected. It’s a fundamental aspect of human interaction because it contributes to your sense of dignity, self-worth, and value as an individual. In this course, we’ll explore several ways to earn respect. This includes showing empathy, maintaining accountability, and demonstrating confidence. We’ll also go over strategies for restoring respect if it’s been lost.
How To Work With Someone You Dislike
The reality is that we’re not going to like everyone we work with. And in turn, not everyone is going to like us. Sometimes we just don’t click. Thankfully, there are some tried and tested methods we can employ to successfully engage with someone that we’re not very fond of. In this program, we’ll cover these strategies, including keeping emotions in check, practicing basic civility, finding common ground, and providing honest, constructive feedback.
How to Know What You Don't Know: 01. Getting Up to Speed
Donald Rumsfeld once said "There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. These are things we don't know we don't know." That's what this program is about, finding out what we don't know, so we can learn it, get up to speed, and do our jobs better.
How to Know What You Don't Know: 02. Identifying Blind Spots
An unknown unknown in business is typically referred to as a blind spot. This program discusses how to uncover these blind spots to improve your personal business performance.
This vs. That: Assertive vs. Aggressive
Some situations call for you to be assertive. And some people are better at being assertive than others. Have you ever hesitated out of fear that your assertiveness will come across as aggression? In this program, we'll take a look at how you can be assertive without being perceived as aggressive.
This vs. That: Compromise vs. Cave
Are you a pushover? When someone asks you for something, do you just give in and move on to the next thing? Do you feel like there are times when you cave before you really should, rather than focusing on a compromise? In this program, we'll discuss when it's wise to concede, and when and how you should come up with a mutually beneficial compromise.
This vs. That: Concise vs. Curt
This probably happens more in written word versus the spoken word, but it can happen in either instance. You receive a quick communication from your boss or coworker and think, "Wow, that was rude." Because we are forced to interpret the mood and meaning of the message without the aid of body language, tone of voice, or facial expression, things are often miscommunicated. So in this course, we teach on how to send messages that are short, yet still sweet.
This vs. That: Confident vs. Conceited
There's a fine line between presenting yourself in a confident way and coming across as being conceited. In this program, we'll go over some different ways to convey confidence, and we'll also discuss some arrogant behaviors to avoid.
This vs. That: Finished vs. Flawless
You have a deadline, but in order to meet it, you would have to skimp on quality. Do you do it to meet your deadline? Or would you miss your deadline and turn in a high-quality project? Time versus quality is something we have all struggled with, but there's no alliteration in that title, so let's talk about work that's flawless versus work that's finished.
This vs. That: Persistent vs. Pestering
You've likely been in a situation where you're waiting on something from someone else to complete your own task. You may casually check in for a status update. Meanwhile, your boss is asking you when it's going to be done, but you can't say because you don't know when the other person will get it to you, and you don't want to throw them under the bus. This course is all about what to do in this situation and finding the right balance between being persistent and being a downright pest.
This vs. That: Reserved vs. Rude
Sometimes reserved people get a bad rap. Their lack of boisterousness gives them the reputation of being rude or snobby, when in fact, they're perfectly nice people who are often misread. Truly rude people do exist, and there is no room for rudeness in the workplace. Yes, it's not always sunshine and rainbows, and being cheerful isn't always possible, but employees should always be courteous and respectful. In this program, we'll discuss the difference between someone who is reserved and someone who is rude, and why rudeness at work is unacceptable.
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