While there are a number of ways to strengthen team communication skills, one of the best ways is to establish a set of communication norms and behavior expectations. Creating a picture of what communication should look like for your team helps everyone clearly understand what is expected and required for the group’s overall success. This foundation provides the guideline for how to communicate and share information, thus eliminating potential future issues such as team members not having the right information to do their job well. This course will help you create a set of communication norms and expectations with your team that everyone can agree to. As a result, your team experience will be smoother, more enjoyable, and much more successful. By completing this course, you will know how to establish team communication norms and expectations. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Establish team communication norms and expectations

Course Duration:

10 minutes

Communication is an essential skill for any manager to have, and listening is an essential component of communication. When we listen well to others, we hear what was said and get key information. We show the person that he or she is valuable, and that what the person has to say is important. This course will help you assess your listening skills by evaluating a past communication event. After the evaluation you will determine what you need to do more or less of to strengthen your ability to listen to others. By completing this course, you will know how well you listen to others. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Evaluate your communication with others to see how well you listen

Course Duration:

10 minutes

The challenge with communication is that we do it all day long. Work in particular requires a large amount of communication, no matter what your role may be. We need to communicate with customers or clients, vendors, co-workers, our manager, and other leaders. Each communication event, no matter how big or small must contain the right communication elements to ensure everyone understands important information and key messages. This course will help you apply a simply communication technique to ensure you always communicate clear and concise messages. By completing this course, you will be able to use three communication elements to strengthen your ability to deliver clear and concise messages. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Use three communication elements to strengthen your ability to deliver clear and concise messages

Course Duration:

10 minutes

When we don’t listen, we are typically distracted, thinking about something else, and not giving the person our full attention. This gives the impression that what the person has to say is not important and that we don’t value the person’s thoughts and opinions. This can lead to a strained relationship. When this happens between team members, it can lead to mistrust and reluctance to share critical information. As you can imagine, this is never good. This course will present an exercise you do with your team, focusing on the key communication skill of listening. By completing this course, you will help you team know how well they listen to their co-workers and peers. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Evaluate your communication with co-workers and peers to see how well you listen

Course Duration:

10 minutes

It’s no secret that the world of information has exploded over the last few years. Information is everywhere. In fact, there is so much information, in so many places, it’s impossible to take it all in. Which means the challenge for all of us is to get the information we need, when we need it. Now with so much information available, we may think this should be easy, but it isn’t always that simple. This course will teach you how to distribute information in a way that makes it easy for everyone to have what they need when they need it. By completing this course, you will know how to ensure your team gets the right information at the right time. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Ensure your team gets the right information at the right time

Course Duration:

10 minutes

"Whether we realize it or not, we all tend to tailor how we communicate with different groups of people. From family members and friends, to co-workers and bosses, each of us usually alter how we interact and communicate with different groups. Taking the time to determine how you should tailor your communication will help ensure you are effective in your interactions with others. This course will help you think through the different types of audiences you communicate with, and then determine what you need to do to tailor your messages for the different audiences. By completing this course, you will know how to create communication reminders for the most frequent audiences you interact with. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute)."

Course Result:

Create communication reminders for the most frequent audiences you interact with

Course Duration:

There are a number of ways to approach improving a skill. However, one very effective method is to have others pay attention to our actions and then provide us feedback. This method works really well for communication skills. When we ask others to let us know when we perform a particular communication action, we find ourselves doing this action more often. This is great for a number of reasons. First, when we do more of a communication skill, it becomes more and more natural for us to do. Also, the more we do something, the better we get at it. Finally, when others pay attention to our actions, they tend to think we’re getting better at it—their perception changes, and in this case they see you as a better communicator. This course will provide a process for you to improve three communication actions you need to strengthen to be a better communicator with your team. By completing this course, you will know when you perform selected communication actions. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Team members let you know when you perform selected communication actions

Course Duration:

10 minutes

We all know the ability to effectively communicate with others is an essential part of our success at work. Being able to clearly articulate key information ensures individuals have the information they need, it ensures they can understand the information given, and provides clear direction for the actions they must take. Simply put, when we communicate messages effectively, we create a situation that enables everyone be successful. This course will help you get feedback on how well you communicate important information is a great thing to do. Feedback from others can help you know how to strengthen your messages, which ensures you are delivering information in the most effective way. By completing this course, you will know how to receive feedback from your team on how well you are communicating key messages. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Receive feedback from your team on how well you are communicating key messages

Course Duration:

10 minutes