Conflict Management
Last Updated 05/2025
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
15 min! Run Time
15 min! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Help you identify a conflict management expert you can learn from
Help you know how to approach the expert and ask for help
Identify someone who is good at conflict management who you can learn from
Description
There are a lot of nuances to managing conflict, subtleties that should be considered when handling various situations. While books and training can give you basic conflict management techniques, an expert can talk about personal experience, share examples, and give you feedback after handling events. This personal approach can help you develop stronger, more versatile skills you can use in a variety of situations. This course will help you identify a conflict management expert you can learn from, and help you know how to approach the expert and ask for help. By completing this course, you will identify someone who is good at conflict management who you can learn from.
System Requirements
See System Requirements in the Coggno Knowledge Base
Conflict Management
Conflict Management: 01. The Realities of Conflict Management
Managing conflict is central to a collaborative, engaging workplace.
What this course covers:
- The realities of what conflict management involves
- Turning conflict into a productive rather than destructive force
- Addressing conflict effectively when it arises
- Fostering a more positive and cooperative workplace
Make conflict work for your team, not against it.
Conflict Management: 02. Maintaining Self-Control
Maintaining self-control during conflict is essential to managing it well. This course helps you stay calm and objective even in heated situations.
What this course covers:
- Why self-control matters in conflict management
- How to stay calm and objective under pressure
- Handling conflicts more rationally and productively
- Reaching better outcomes for everyone involved
Keep a level head when conflict heats up.
Conflict Management: 03. The EASY Conflict Management Process
Managing conflict well means helping others calm down and move toward a solution. This course introduces the EASY conflict management process.
What this course covers:
- Empathize with the other person
- Ask questions to understand the situation
- Solve the problem together
- Confirm the resolution with a "yes"
Follow these steps to handle conflict smoothly and reach positive outcomes.
Frequently Asked Questions
This course is designed for employees who need to complete Conflict Management training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 15 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
