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Conflict Management

There are a lot of nuances to managing conflict, subtleties that should be considered when handling various situations. While books and training can give you basic conflict management techniques, an expert can talk about personal experience, share examples, and give you feedback after handling events. This personal approach can help you develop stronger, more versatile skills you can use in a variety of situations. This course will help you identify a conflict management expert you can learn from, and help you know how to approach the expert and ask for help. By completing this course, you will identify someone who is good at conflict management who you can learn from. 

Keywords: business skill, business, conflict, Management, Conflict Management, HSI-ej4

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Conflict Management

Conflict Management: 01. The Realities of Conflict Management
Conflict Management: 01. The Realities of Conflict Management
Dealing with conflict is a difficult concept for many. Some will confront it head-on, others avoid it at all costs, and many will dwell on it, letting it simmer under the surface. Regardless of where you land on this, there are some right and wrong ways to deal with conflict, which is what we'll cover in this series. Here, in this first course, we'll talk about why conflict happens in the first place, and what you can do to mediate or mitigate those situations. We'll go over handling emotions, and what you should or shouldn't do when emotions are high.
Conflict Management: 02. Maintaining Self-Control
Conflict Management: 02. Maintaining Self-Control
Most people know from experience, it's hard to maintain self-control when we get into a conflict. It's easy to get caught up in the argument, to do everything to win the battle, or to become the bigger victim. But really, your energy should go toward maintaining your self-control. In this course, we'll talk about why that's so essential to healthy conflict management, but more importantly, we'll discuss how to actually do it. We'll cover ways to get in front of, or control of, your own emotions. We'll talk about how to approach the situation objectively and analyze both sides, despite having high emotions.
Conflict Management: 03. The EASY Conflict Management Process
Conflict Management: 03. The EASY Conflict Management Process
Once you're able to maintain your own emotions, there are some things you can do to help other people calm down, too. Think of it as helping someone move their mood from the red zone to a much calmer, productive place. In this program, we'll talk about how that process works, using the acronym EASY. There's no guarantee that you'll be able to overcome all problems with this process, but managing and resolving conflict becomes much easier when you put EASY to use.
Conflict Management

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