Conflict Management
Last Updated 01/2026
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
15 mins! Run Time
15 mins! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Help you identify a conflict management expert you can learn from
Help you know how to approach the expert and ask for help
Identify someone who is good at conflict management who you can learn from
Description
There are a lot of nuances to managing conflict, subtleties that should be considered when handling various situations. While books and training can give you basic conflict management techniques, an expert can talk about personal experience, share examples, and give you feedback after handling events. This personal approach can help you develop stronger, more versatile skills you can use in a variety of situations. This course will help you identify a conflict management expert you can learn from, and help you know how to approach the expert and ask for help. By completing this course, you will identify someone who is good at conflict management who you can learn from.
System Requirements
• Windows 7 and newer
• Mac OS 10 and newer
Supported Browsers:
The current and previous major releases of the following browsers
• Safari v11 and higher
• Firefox v65 or higher
• Chrome v70 and higher
• Microsoft Edge v42 and higher
• Internet Explorer v11 and higher (Windows only- may exhibit visual differences from other
browsers)
Computer Speed and Processor:
• Use a computer 5 years old or newer when possible.
• 1GBofRAM
• 2GHz processor
Conflict Management
Conflict Management: 01. The Realities of Conflict Management
Managing conflict is a key part of working in a collaborative, engaging environment. This course covers the realities of conflict management, helping you turn conflict into a productive rather than destructive force. By understanding and addressing conflict effectively, you'll be able to foster a more positive and cooperative workplace.
Conflict Management: 02. Maintaining Self-Control
Maintaining self-control during conflicts is crucial for effective conflict management. This course teaches you how to stay calm and objective, even in heated situations. By mastering self-control, you'll be able to handle conflicts more rationally and productively, leading to better outcomes for everyone involved.
Conflict Management: 03. The EASY Conflict Management Process
Managing conflict effectively involves helping others calm down and work towards a solution. This course introduces the EASY conflict management process: empathize, ask, solve, and confirm with a "yes." By following these steps, you'll be able to handle conflicts more smoothly and achieve positive outcomes.
