Customer Experience (CX): Good vs. Bad Customer Experiences
Last Updated 08/2024
German, English, Spanish, French, Portuguese, Thai, Chinese
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Full Lifetime Access
Finish in
9 min! Run Time
9 min! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
In this course, we walk through some examples of good and bad experiences at different points on the journey, so you can see how to guide your clients down the right path.
Description
Customer experience, or CX, is the bond between a customer and a brand, and every touchpoint along the journey can strengthen or weaken it.
What this course covers:
- What customer experience means and why it matters
- How CX extends far beyond the moment of purchase
- Touchpoints that can make or break the journey
- Examples of good and bad experiences along the way
It shows how everyone in a company, wherever they work, can shape the customer journey.
System Requirements
See System Requirements in the Coggno Knowledge Base
Frequently Asked Questions
This course is designed for employees who need to complete Customer Experience (CX): Good vs. Bad Customer Experiences training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 9 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
