Customer Experience (CX): The Customer Journey
Last Updated 08/2024
German, English, Spanish, French, Portuguese, Thai, Chinese
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Full Lifetime Access
Finish in
9 mins! Run Time
9 mins! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
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Access
Friendly
Access
What you'll learn
In this course, we'll walk you through the five phases of the customer journey: awareness, consideration, purchase, retention, and advocacy.
Description
Customer experience (CX) exploration inevitably involves the discussion of the customer journey. The customer journey maps potential touchpoints, allowing businesses to understand and strategize customer interactions. Strategic planning along the journey is crucial for turning customers into loyal advocates, ultimately leading to increased profitability. So, in this course, we'll walk you through the five phases of the customer journey: awareness, consideration, purchase, retention, and advocacy.
Frequently Asked Questions
This course is designed for employees who need to complete Customer Experience (CX): The Customer Journey training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 9 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
