Excellent Customer Service

Description

Quality customer service can make your business successful. Poor customer service can destroy it. It's really that simple. Negative reviews and online rants from unhappy customers are deeply impactful. We need to get in front of these instances and take a good, hard look at how to provide quality customer service to everyone. In this course, we'll discuss the accessibility and empowerment of your customer service representatives. We'll also talk about using social media tools to your advantage.