While perhaps it’s not the most common development topic, manners at work really matter. How we conduct ourselves within the workplace, as well as during our interactions with others, play a significant role in our overall success. When we are courteous and considerate of those around us, people tend to enjoy working with us, are more helpful, and become more engaged in our projects and assignments. This leads to greater personal success due to the supportive team around us. For this course you will review the Workplace Manners and their definitions. You will then assess your current actions and behaviors and identify what you should continue doing, what you should do less of, and what you could do more of. By completing this course, you will know how to evaluate your level of manners and courtesy at work. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Evaluate your level of manners and courtesy at work

Duration:  10 minutes

There are a lot of things we need to do to be successful at work, and yet one essential component to our success may not always get our attention. We need to learn. No matter how experienced or successful we may be, each of us must continually grow and develop to increase our ability to perform our job, as well as prepare us for the next assignment, task or future position. This course provides a process to check if you’re on the right development track, making sure you’re doing the right things to display that attitude to learn so greatly valued and sought after by managers and companies alike. By completing this course, you will be able to determine if you display an attitude to learn. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Determine if you display an attitude to learn

Duration:  10 minutes

As an individual contributor, one of the things you need to do is effectively work with others. No matter how big your team may be, each of us must interact, communicate, and work well with others. Yet sometimes we become so focused on our own work, and how our team can help us, that we forget others are looking at us in the same way. Our co-workers also want to know we will contribute to their success by being an effective, contributing member of the team. This course provides a process use in situations when there is a problem to solve, you’re trying to understand a subject better, or you need to make a decision. In these situations you may be working on your own or with others. By completing this course, you will be able to increase objectivity by identifying various perspectives of the same situation. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Increase objectivity by identifying various perspectives of the same situation

Duration:  10 minutes

If you believe you tend to overact in stressful situations, then it would certainly benefit you to tackle this issue. Whether you realize it or not, others notice these reactions and behaviors, and may be uncomfortable working with you, especially during challenging situations. If this is the case, it’s not good. Do yourself and your career a favor and work to get your emotions under control. You’ll love being able to better handle stressful situations, and will find this is great for you and great for others. This course provides a process to help assess how you react to stressful situations. Pinpointing the specific actions that may be creating a problem will help you understand exactly what needs to be improved. By completing this course, you will be able to determine if you tend to overreact to stressful and difficult situations. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Determine if you tend to overreact to stressful and difficult situations

Duration:  10 minutes

Persevering when bad things happen isn’t always easy. Sometimes the negative event seems too big to overcome, causing us to get stuck and to not move forward. Other times our emotions get the better of us and cloud our judgment. This is not uncommon and can happen to the best of us. Yet, we must move on, we must persevere. And if we’re at work, we must move forward quickly and competently, learning from the situation and solving for it in the best way we can. Learning and applying a technique to help you continue in the face of adversity is beneficial. Not only does it help in our current job, it also helps build our reputation as someone who is steady and capable of handling difficult situations—a plus for anyone wanting to make a future career move. By completing this course, you will know how to persevere in the face of setbacks. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Persevere in the face of setbacks

Duration:  10 minutes

Values, or what we believe, are important. They guide our behaviors and actions in everything we do. This is true at work and within our personal lives. People get a sense of the type of person we are and what we believe by our interactions and how we treat others. Therefore it is critical your actions are consistent with the company values. When your actions are consistent with the company values, you increase your contribution to the team and company, and deliver work at a higher level of performance. By completing this course, you will be able to increase the consistency between your actions and the company values. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Increase the consistency between your actions and the company values

Duration:  10 minutes

To be successful in any role, we must be able to solve problems and challenges. No matter what we do, each of us at times face projects that run into trouble, customers who become dissatisfied, or products that don’t work as they should. The more efficient and effective we are in solving these issues, the more successful we will be at work. The purpose of this course is to help you when a problem or challenge arises, you will use this process on an as needed basis. To help you get ready for that unexpected moment (problems are rarely planned), we suggest you review this action a few times, mentally rehearse using the technique, and review it after you’ve dealt with a challenge to see how you did. By completing this course, you will know how to spend time asking questions before immediately jumping to solutions. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Spend time asking questions before immediately jumping to solutions

Duration:  10 minutes