Congratulations! You offer a great product or service! You know that, but how do you convince your customers of that? You need to establish credibility as a trustworthy person to buy things from. Despite what your parents told you, Just being yourself doesn't always work. In this course, we'll discuss the importance of relationship selling. We'll go over creating an effective sales pitch, doing your research, verbal and nonverbal communication, and how to prove your expertise.

Most customers want their order to be fulfilled or their service to be done correctly, and that's it, right? Wrong. Customers want to be appreciated. They want you to value their business. They want a relationship with companies they do business with. So in this course, we'll take a good look at the ideal customer/business relationship in the eyes of the customer. We'll talk about providing exceptional customer service, understanding customer expectations, and personalizing the customer experience.

Quality customer service can make your business successful. Poor customer service can destroy it. It's really that simple. Negative reviews and online rants from unhappy customers are deeply impactful. We need to get in front of these instances and take a good, hard look at how to provide quality customer service to everyone. In this course, we'll discuss the accessibility and empowerment of your customer service representatives. We'll also talk about using social media tools to your advantage.

Building rapport with customers can be challenging, but is essential to creating successful sales relationships. Being able to quickly understand someone's personality type can make calling on them much easier, but how do you determine what makes them tick? In this course, we'll discuss using the DISC personality tool. This tool allows you to quickly establish a person's personality type and how to best interact with them. Having this knowledge will make you a better seller, a stronger leader, and a more empathetic colleague.

Your customers will always be asking you for "stuff". As sellers, we are conditioned to say "Yes." No, But If training will help you to say "no" while still keeping your retailers satisfied.

We've all heard that "customers buy from people they like." Building a great personal relationship is a key factor in long-term sales success. This program shows how to solidify the business relationship by strengthening the personal relationship, and provides techniques for getting to know customers better and helping them to open up.

When you're selling to someone, especially someone with decision-making power, you need to understand their value set, and their value set varies by personality type. In this course, we talk about how you can sell to a High D.

To sell to any customer, you have to meet their unmet need. So the objective of this program is to learn how High I customers behave, what their needs are, and how you can better sell to them.

When selling to a High S, your goal is the same as when selling to anyone, and that is to meet their unmet need. Here, we'll talk about the needs of a High S and how you can better sell to them.

The objective of this program is pretty simple: High C customers are different than other customers, and when you sell to them, your approach has to be different, too. Here's how you can meet the unmet needs of a High C to better sell to them.