10 Principles of Customer Service Course
Last Updated 06/2020
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
40 min! Run Time
40 min! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Improve customer service skills and awareness.
Help you deliver exceptional customer service.
Learn and apply the principles to every customer engagement.
Description
This course takes you on a journey of discovering 10 principles that can help improve customer service. These principles will assist you to become a great agent of true customer service.
System Requirements
See System Requirements in the Coggno Knowledge Base
Table of Contents
How to navigate this course
Introduction
The customer experience
Customer service gets a "C"
Beauty and the beholder
You know it when you see it
10 Principles
My journey
Let's begin
Principle 1
Principle 2
Principle 3
Principle 4
Principle 5
Principle 6
Principle 7
Principle 8
Principle 9
Principle 10
10 Principles of Customer Service Course
10 Principles of Customer Service
This course takes you on a journey of discovering 10 principles that can help improve customer service.
Objective:
This course is designed to improve customer service skills and awareness.
Frequently Asked Questions
This course is designed for employees who need to complete 10 Principles of Customer Service Course training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 40 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
