Description

This training focuses on the skills needed to engage customers and keep them. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.

Course Result:

• This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.
• This course will describe techniques for "upselling" the customer and increasing sales.
• This course takes you on a journey of discovering 10 principles that can help improve customer service.
• This course explores the trust continuum concept and illustrates implementation of the concept in a workplace scenario.
• This course provides an overview of why customers complain and the necessary that can be taken to address and resolve their concerns.

Duration: 200 minutes

System Requirements

System Requirements:
• Windows 7 and newer
• Mac OS 10 and newer

Supported Browsers:
The current and previous major releases of the following browsers
• Safari v11 and higher
• Firefox v65 or higher
• Chrome v70 and higher
• Microsoft Edge v42 and higher
• Internet Explorer v11 and higher (Windows only- may exhibit visual differences from other
browsers)

Computer Speed and Processor:
• Use a computer 5 years old or newer when possible.
• 1GBofRAM
• 2GHz processor

Video Player Requirements:
All of Vado’s videos are embedded through Vimeo. To ensure optimal viewing, whitelist the following sites:
http://www.vadoinc.net/
https://player.vimeo.com/

Software Requirements:
Learners will need the ability to open an Adobe PDF document, as well as a Microsoft Word document.

Bandwidth Requirements:
Vado's courses are optimized at a minimum bandwidth of 10 Mbps.
Supported Mobile
• iOS12+
• Android 5+