Customer Engagement Toolkit
Last Updated 06/2020
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
3h 20 min! Run Time
3h 20 min! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.
This course will describe techniques for "upselling" the customer and increasing sales.
This course takes you on a journey of discovering 10 principles that can help improve customer service.
This course explores the trust continuum concept and illustrates implementation of the concept in a workplace scenario.
This course provides an overview of why customers complain and the necessary that can be taken to address and resolve their concerns.
Description
Engaging customers and keeping them takes a specific set of skills. This mobile-friendly course delivers them in short, focused segments you can complete anywhere.
What this course covers:
- How to start and finish a conversation that identifies and satisfies customer needs
- Techniques for upselling and increasing sales
- Ten principles that improve customer service
- The trust continuum and how to apply it in a workplace scenario
- Why customers complain and how to resolve their concerns
You'll finish ready to build stronger, longer-lasting customer relationships.
System Requirements
See System Requirements in the Coggno Knowledge Base
Customer Engagement Toolkit
Engaging the Customer
This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.
Objectives:
This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.
Selling by Suggestion
This course will describe techniques for "upselling" the customer and increasing sales.
10 Principles of Customer Service
This course takes you on a journey of discovering 10 principles that can help improve customer service.
Objective:
This course is designed to improve customer service skills and awareness.
Customer Loyalty and the Trust Continuum
This course explores the trust continuum concept and illustrates implementation of the concept in a workplace scenario.
Managing Customer Complaints
This course provides an overview of why customers complain and the necessary that can be taken to address and resolve their concerns.
Objective:
This course provides an overview of why customers complain and the necessary that can be taken to address and resolve their concerns.
Frequently Asked Questions
This course is designed for employees who need to complete Customer Engagement Toolkit training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 200 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
