B2B Customer Service Excellence: Introduction to B2B Customer Service
What comes to mind when you hear the term customer service? Does it trigger an immediate reflection of customer service that you've experienced personally? Customer service excellence is critical for maintaining loyal customers and driving business growth. This course teaches that customer service is much more than a support function, and that it encompasses a range of activities and interactions aimed at driving customer satisfaction, loyalty, and a positive customer experience.
Keywords: business skills, business, customer service, HSI-ej4, B2B Customer Service Excellence: Introduction to B2B Customer Service, B2B Customer Service Excellence, Introduction to B2B Customer Service
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