Good communication is the foundation of any relationship, including our professional relationships. It’s certainly true we communicate all day long, both with and without words. In fact, the majority of messages we give are nonverbal. This includes our body language, facial expressions, gestures, and eye contact. In any work situation, the ability to understand and use nonverbal communication is a necessary skill. It can help you build relationships with others, express your thoughts clearly, and help you navigate difficult or challenging situations. This course will help you begin to strengthen your nonverbal actions by evaluating ten communication events. This evaluation period will give you an idea of what you’re doing well and what you need to improve. In addition, by paying attention to your nonverbal behaviors, you’ll be more conscious of what you’re doing, and as a result will naturally start to develop your capabilities. By completing this course, you will be able to monitor and improve your nonverbal communication actions. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Monitor and improve your nonverbal communication actions

Being able to read another person’s body language is a good skill to have. When we can accurately understand the messages revealed by a person’s body language, we have additional information regarding what the person may be thinking or feeling. This additional information helps us adjust how we deliver our messages to communicate effectively, as well as to develop strong, collaborative relationships with others. This course will help you make a conscious effort to observe someone’s body language each day for two weeks. Doing this consistently for a two week timeframe will help strengthen your ability to become aware of and assess the body language of the people you interact with. By completing this course, you will strengthen your ability to read other people's body language. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Strengthen your ability to read other people's body language

When it comes to the company’s vision, a lot happens at the leadership level, and yet a company’s vision is essential to every person who works for the organization. Each of us must have a clear picture of our company’s vision. When we do, we have an increase in excitement and commitment. When we see a connection between our work and the vision, we believe in what we’re doing and what the company will become. Even better, when we talk about and promote the company’s vision to others, we make a big difference for ourselves, our team, and the company too. This course will help you learn how to talk about and promote the company vision. You will learn how to share what excites you about the future. The more you talk about what energizes you, the more passionate you’ll be, and the more effective your message. By completing this course, you will be able to determine how you will talk about, promote and share the organization’s vision with others. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Determine how you will talk about, promote and share the organization’s vision with others

Individual excitement and optimism are an essential component to any company’s success. When individuals are excited about their company and see hope for the future, their dedication, commitment, and desire to work hard all increase. Of course as more and more people are dedicated and committed to their company’s success, that company strengthens its ability to do and achieve great things. This course will help you create an organization branding statement. One that describes the organization’s purpose and vision. This branding statement should distinctively describe why the organization exists and what it wants to achieve in the future. It should be exciting and inspirational. It should cause anyone who works for the company to be excited about the future and to know they can contribute to something great. By completing this course, you will be able to create a concise branding statement to connect others to the organization’s vision. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Create a concise branding statement to connect others to the organization's vision

At work, no matter what type of job you have, you can count on one thing—at some point you’ll have to deal with an upset customer. Whether you provide a product or service or whether your customers are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle the situation in a way that leaves our customers thinking great things about you and the company. In some cases, you can even make it a great experience. When difficult situations are handled well, upset customers can go from being upset or angry to passionate and loyal company supporters. While there are a number of ways to deal with an upset customer, there are a few things that make a real difference in putting the person at ease and working through the situation. This course teaches you a process to use when a situation arises in which your customer has a complaint, is upset, or is angry about a particular issue. By completing this course, you will know how to positively handle queries or complaints from your customers. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).

Course Result:

Positively handle queries or complaints from your customers