Front of the House: 08. Understanding the Menu: What's on Tap?

Most restaurants offer an array of alcoholic and non-alcoholic beverages. Water, juices, milk, and soft drinks are relatively easy to understand. Most of us are already familiar with these items. It gets a little more complicated with the alcoholic beverages: wine, beer, and cocktails. Not only are there many, many more of these beverages available, but their higher price point makes ordering the right alcoholic drink a higher priority for guests. The ability to describe and recommend alcoholic beverages is an important component of customer service. In this course, we'll look at the basic characteristics of wine and beer. We'll also introduce some common cocktails.

Keywords: business skill, business, Hospitality, HSI-ej4