Housekeeping: 04. Interacting with Customers

As a housekeeper, you're going to interact with guests. Whether you knock on the door and wake them up, or if you see them in a public space; you'll have some type of interaction with them. Interacting with a guest isn't your core task but you shouldn't ignore the guest; you should know how to interact with them. No matter what part of the hotel an employee is working in, there is an overall common standard of excellent customer service. But, in your case, we're going to get a little more specific. This course will walk you through some common scenarios you may run into and how to properly handle them.

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