Managing an Enterprise Account: 07. Finding Unmet Needs

Created by: HSI - Health & Safety Institute Top Author
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Last Updated 02/2026
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Amendment 42-24 Authorized for use 1 January 2025 / Mandatory 1 January 2026

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The MOST important part of the sales call is finding your customer's unmet need. Until there is an unmet need, you've got nothing to sell. Remember, without a need, don't proceed. What's the most important and effective way to find an unmet need? You ask questions. But what questions are the right ones and which are the wrong ones? We've got the answers in this course.

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