Call Center Training: Handling Angry Callers
Last Updated 10/2022
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
5 min! Run Time
5 min! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
Key Words
Description
Dealing with angry customers is an unavoidable part of call center work. With the right techniques, you can handle these calls calmly and confidently.
What this course covers:
- Listening to understand an upset caller
- Apologizing and taking responsibility on behalf of the company
- Handling customers who are very upset or swearing
- What to avoid when talking to an angry caller
Build the skills to turn difficult calls around.
System Requirements
See System Requirements in the Coggno Knowledge Base
Frequently Asked Questions
This course is designed for employees who need to complete Call Center Training: Handling Angry Callers training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 5 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
