Customer Relationship Management: 03. Data Analytics for CRM
The integration of data analytics into CRM systems has become essential in maximizing the potential of these systems across various departments within a business. Data analytics in CRM involves the process of examining, cleaning, and interpreting data to reveal insights that can inform various aspects of customer interaction. This course discusses how this process can be applied in different ways across different departments. We'll also cover some tools and techniques to help you implement data analytics.
Keywords: business skills, business, customer service, HSI-ej4, customer relationship, Customer Relationship Management: 03. Data Analytics for CRM
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