Engaging the Customer
Last Updated 06/2020
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
40 min! Run Time
40 min! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.
Learn to understand customer engagement by comparing the past to the present.
What is a Rural Business Model?
Description
Great customer conversations start well, stay on track, and end with the customer's needs met.
What this course covers:
- How to open a conversation with a customer
- Identifying what the customer actually needs
- Guiding the conversation toward a helpful outcome
- Closing so the customer feels satisfied
Practical skills you can use in everyday customer interactions.
System Requirements
See System Requirements in the Coggno Knowledge Base
Engaging the Customer
Engaging the Customer
This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.
Objectives:
This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.
Frequently Asked Questions
This course is designed for employees who need to complete Engaging the Customer training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 40 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
